Important information
Cancellation Policy
At Let’s Connect C.I.C., we always try to be as fair as possible. We understand that unexpected situations can arise, and we never want anyone to be out of pocket unnecessarily.
However, we are also a Community Interest Company (C.I.C.), and deposits and payments are used to secure venues, accommodation, activities and other services in advance. Once these payments have been made, we are unable to recover those costs.
Morocco Adventures Cancellation Policy
* The initial £100 deposit is non-refundable, as this is used to secure your accommodation.
* Excursions are booked with a number of different providers, each with their own payment and cancellation policies. As a result, these costs are paid at different stages leading up to the trip.
If you cancel:
* After paying your deposit: You will lose your £100 accommodation deposit.
* Within 6 weeks of departure: You will lose £200 (£100 accommodation and £100 excursion costs).
* Within 2 weeks of departure: No refund will be given, as all accommodation, excursions and associated costs will have been paid by this stage.
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Kilimanjaro Cancellation Policy
* The initial £250 deposit is non-refundable, as this is sent directly to our local partners in Tanzania to secure your place on the expedition.
* The remaining balance must be paid in full no later than 3 weeks before departure.
If you cancel:
* After paying your deposit: You will lose your £250 deposit.
* Within 4 weeks of departure: No refund will be given, as all remaining payments will have been made to secure permits, accommodation, transport, guides, porters, cooks and other expedition costs.
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Retreat Cancellation Policy
* The initial £100 deposit is non-refundable.
* If you cancel within 4 weeks of the retreat start date, no refund will be given unless we are able to fill your place.
Four-Month Journey
When booking onto the 4-Month Journey, you are reserving one of a limited number of places for the full programme.
If you attend the first retreat but later decide not to attend the second and/or third retreat, full payment for the programme will still be due, as your place has been reserved for the entire journey and could have been offered to someone else.
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If We Cancel
If Let’s Connect C.I.C. has to cancel an event for any reason, all monies paid will be refunded in full, as this is outside of your control.
Travel Insurance
We strongly recommend that all participants take out suitable travel insurance at the time of booking.
Depending on your policy, this may provide cover if you need to cancel your trip due to unforeseen circumstances such as illness, injury, redundancy or bereavement.
If you cancel, any refund will be issued in accordance with Let’s Connect C.I.C.’s cancellation policy. Where applicable, you may then be able to recover any unrecoverable costs through your travel insurance provider.
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By paying your deposit, you confirm that you have read, understood and accepted these cancellation terms.
General Terms & Conditions
These Terms & Conditions govern all bookings made with Let’s Connect WM C.I.C. (“Let’s Connect”, “we”, “our” or “us”).
By making a booking, paying a deposit, entering into a payment plan or attending any event organised by Let’s Connect WM C.I.C., you confirm that you have read, understood and agree to these Terms & Conditions together with our Cancellation Policy and any activity-specific Participant Agreement provided before your event.
These Terms & Conditions apply to all services provided by Let’s Connect WM C.I.C., including but not limited to retreats, workshops, coaching, guided walks, mountain hikes, expeditions, international adventures, breathwork, bodywork, cold water activities and any other organised events.
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1. Eligibility
Participants must:
* Be at least 18 years old unless otherwise agreed in writing.
* Complete any required booking forms honestly and accurately.
* Provide any information reasonably requested before attending.
* Notify Let’s Connect of any significant changes to their health before the event begins.
Providing false or misleading information may result in cancellation of your booking without refund where safety may be affected.
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2. Booking Confirmation
Your booking is only confirmed once:
* the required deposit or payment has been received;
* any required booking forms have been completed;
* any requested Participant Agreements have been signed.
Let’s Connect reserves the right to refuse any booking where it believes participation may create an unacceptable risk to the individual, other participants or facilitators.
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3. Prices
Prices are those advertised at the time of booking.
Unless specifically stated, prices do not include:
* Travel to or from the event
* Travel insurance
* Personal spending
* Optional excursions
* Passport or visa costs
* Vaccinations
* Meals not specifically listed within the itinerary
* Equipment unless stated otherwise.
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4. Deposits & Payments
Deposit amounts vary depending on the event.
Payment of a deposit secures your place and allows Let’s Connect to begin committing funds to accommodation, venues, guides, suppliers and other third-party services.
Deposits are non-refundable except where stated otherwise within the applicable Cancellation Policy.
Any remaining balance must be paid by the stated deadline.
Failure to pay by the due date may result in cancellation of your booking.
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5. Payment Plans
Where payment plans are offered:
* they are an agreement to spread payments rather than reduce the amount owed;
* all instalments must be paid on the agreed dates;
* missed payments may result in cancellation of your booking.
Let’s Connect reserves the right to recover outstanding monies where appropriate.
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6. Cancellation & Refunds
Cancellation by participants is governed by the applicable Let’s Connect Cancellation Policy.
By booking an event you acknowledge that you have read and accepted the relevant Cancellation Policy before making payment.
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7. Insurance
Where appropriate, participants are responsible for arranging suitable travel and activity insurance.
Certain overseas adventures, including high-altitude expeditions, may require insurance that specifically covers trekking, medical treatment, emergency evacuation and repatriation.
Failure to obtain suitable insurance remains the participant’s responsibility.
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8. Behaviour
Let’s Connect is committed to providing a respectful, supportive and inclusive environment.
Participants agree to behave respectfully towards:
* facilitators;
* volunteers;
* guides;
* accommodation providers;
* members of the public;
* fellow participants.
Let’s Connect reserves the right to remove any participant whose behaviour is considered dangerous, abusive, discriminatory, threatening or disruptive.
Removal from an event under this clause will not normally result in a refund.
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9. Alcohol & Drugs
Participants must not attend any activity whilst under the influence of illegal drugs or excessive alcohol.
Let’s Connect reserves the right to refuse participation where a facilitator reasonably believes a participant may pose a risk to themselves or others.
Prescription medication should continue to be taken unless otherwise advised by a qualified medical professional.
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10. Photography & Media
Photographs and video may occasionally be taken during events.
Participants may opt out wherever reasonably practicable by informing a facilitator before the event begins.
Let’s Connect will never knowingly publish sensitive images that may cause embarrassment or distress.
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11. Personal Property
Participants remain responsible for their own belongings at all times.
Let’s Connect accepts no responsibility for loss, theft or damage to personal property except where required by law.
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12. Activity-Specific Participant Agreements
Certain activities require participants to complete additional Participant Agreements or Risk Acknowledgements.
These documents form part of your booking contract.
Failure to complete required documentation may prevent participation.
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13. Privacy
Personal information will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Medical information will only be shared where reasonably necessary for safety or emergency treatment.
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14. Changes by Let’s Connect
Let’s Connect reserves the right to amend itineraries, venues, accommodation, facilitators or activities where reasonably necessary due to circumstances beyond our control or where required for participant safety.
Where significant changes occur, participants will be informed as soon as reasonably practicable.
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15. Governing Law
These Terms & Conditions shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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16. Severability
If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
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17. Entire Agreement
These Terms & Conditions, together with the applicable Cancellation Policy, Privacy Policy and any activity-specific Participant Agreement, constitute the entire agreement between the participant and Let’s Connect WM C.I.C.